Terms
Definitions
“Conditions” means these terms and conditions together with any amendments or updates to them which are issued by us or on our behalf from time to time;
“Event” means Soundscapes Zanzi.
“Ticket” means any valid ticket which permits the Ticket Holder to attend the Event at the Venue on the basis of the details set out on the Ticket and (where applicable) to camp, park or enjoy certain activities or upgrades at the Venue and which is subject to these Conditions;
“Ticket Holder” or “you” means any person possessing or using a Ticket to gain entry to the Event, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was validly issued or transferred;
“Lead Booker” means the individual who has purchased Ticket(s);
“Venue” means the site at which the Event takes place, which at the date of these Conditions is intended to be Bwejuu, Zanzibar, Tanzania including all adjacent and surrounding areas used or controlled by us in connection with staging of the Event, including without limitation any car park and camping sites;
“We” means Soundscapes Zanzi
1. Tickets
1.1. Only Tickets purchased from our website at www.soundscapes.me are valid and will allow admission to the Event. Tickets bought from an unauthorised third will be void and may be seized or cancelled without refund or compensation.
1.2 Price and availability information for Tickets (including without limitation, add-ons such as camping, parking and upgrades) is subject to change without notice.
1.3 Tickets are for attendees aged 18 or above.
1.4 Confirmation of purchase will be provided at the point of purchase and E-Tickets will be issued via email.
1.5 If Tickets have not been received 10 days before the Event, please contact us quoting Your booking reference requesting a reissuance of Your e-tickets.
2. Refunds
2.1 Tickets are final and non-refundable except as outlined in these Conditions.
2.2 We reserve the right to alter the event programme in respect of the line up, the times and dates of performances, facilities or locations of the event and the start and finish time and date of the event without liability to the ticket holder.
2.3 No one artist shall be deemed a headliner and no cancellation of a single or multiple artists shall constitute a material change to the Event.
2.4 Refunds will be available in the event of a full cancellation of the Event or if the Event is postponed to a wholly different date.
2.4 In the case that some of the Event days are cancelled, a partial and proportionate refund may be processed, at the sole discretion of the Promoter.
2.5 Any refunds processed will be done so for the face value of the Ticket, net of any transaction or booking fees.
3. Transfers
3.1 All tickets are transferrable and the lead booker is free to sell their ticket(s).
3.2 The entrant to the Event is not required to be named on ticket and the lead booker is not required to be present at the Event for the ticket to be valid.
3.3 If you cannot attend the Event, We will honor an unused ticket at the next Soundscapes Zanzi events. Please contact us to transfer your ticket to the next Event.
Conditions of Entry
Customers are required to meet the conditions of entry in order to gain access to the event. Conditions of entry are listed as:
No ID, no entry
Valid Ticket – tickets should be presented along with ID to match the name on the ticket, or the named ticket holder must be present.
Only acceptable I.D must be a CURRENT version of one of the following
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Passport
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Photocard driving licence
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Pass card with hologram
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Armed Forces/NHS Identification cards
Screenshots of any form of ID will NOT be accepted
Admission is subject to search
Possession of Category prohibited items may result in admission refusal or involvement with the police.
Prohibited items are not permitted inside the festival gates and can be surrendered into amnesty bins or kept in a vehicle or locker during the festival
Unauthorised professional photography, audio and video is strictly prohibited.
Soundscapes Zanzi are not liable for damages, losses or injuries sustained at the festival
Anyone heavily intoxicated by means of drugs or alcohol will be refused entry
Tickets are sold on the understanding that the event is subject to licence from the appropriate authorities.
The promoter, or their agents, reserve the right to refuse admission
The promoter, or their agents, reserve the right to enforce eviction from the festival site
The customer is responsible for checking the opening times of the festival gates. We will not be able to facilitate entry for arrivals outside of these hours. Please check our FAQs for the gate opening times.
Prohibited items
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Alcohol purchased outside of the Event
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Animals (except registered guide dogs)
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Audio visual recording or transmitting equipment
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BBQs
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Bicycles
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Campfires
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Chinese Lanterns
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Distress Flares
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Drones
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Generators
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Glass drinking bottles or any open bottles
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High viz jackets
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Illegal substances
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Knives
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Laser pens
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Liquid fuels
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Pyrotechnics or Fireworks
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Spray Paint
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Unauthorised promotional material unless otherwise agreed
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Weapons (or anything that could be used as a weapon)
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Unauthorised Sound systems
If the item is deemed to have the potential to cause damage or harm, or is illegal, then the item will be non-returnable. Security Management will use their discretion.
If the item is not deemed to have the potential to cause damage or harm and is legal but is on the prohibited items list, the item will be deemed as returnable.
Soundscapes Zanzi , or their agent, reserves the right to the confiscation of any prohibited item found within the possession of any ticket holder, guest, staff, trader, or artist.
Should the individual in possession of a prohibited item refuse to surrender the item to the surrender bins, return it to their vehicle or lock in available lockers (item-dependent), Soundscapes Zanzi reserves the right to refuse admission to the event.
3. Protection of data
We do from time to time ask people for their personal details in forms to subscribe for specific information or enter applications electronically. Personal information collected via this website and the registration process is controlled by Soundscapes. This data is only held for the specified purpose made clear at the time of collection. Data will only ever be shared with a third party for explicit, necessary processing purposes; such as partner hotels.
We comply with all relevant data protection laws in all our dealings with personal data, and we will ensure that our Data Processors do the same.